Windows 365: Enable Cloud PC Reset Option for Users

In this article, we will show you how to enable Cloud PC Reset option for users in Windows 365. By enabling Windows 365 users to reset their Cloud PCs, users can reprovision their Cloud PC from within the Windows 365 app and web app.

Starting in Windows 365 July Service Release 2307, a new feature has been introduced that allows Windows 365 end users to Reprovision their own Cloud PC. Intune admins can enable the Cloud PC reset option for users in the Windows 365 User Settings.

In Windows 365, the User Settings page lets IT administrators manage various settings for the user. For example, from the user settings, admins can grant local admin access to a user on a cloud PC. Administrators can also enable the point-in-time restore service, which is used to restore a user’s Cloud PC to a backup made at a specific point in time.

When the option to reset the Cloud PC is activated, the users can reset their Cloud PC (reprovision the Cloud PC) to start afresh. The Cloud PC reset option is useful for developer and application packaging teams that test and fix bugs on Windows PCs regularly. Resetting the Cloud PC saves time because you do not have to manually reinstall Windows because the Windows 365 service does it for you.


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Difference between Cloud PC Reset and Cloud PC Restart


Restarting a Cloud PC and resetting a Cloud PC are two different things. Restarting a Cloud PC in Windows 365 allows users to reboot their Cloud PC, log in again, and gain access to all of their files. A Cloud PC reset, on the other hand, will reinstall Windows, delete all of your personal files and settings, and uninstall all of your apps.

When you provision a Cloud PC, as a part of troubleshooting, the user can restart the Cloud PC on their own. Restarting a Cloud PC in Windows 365 allows you to log in again and gain access to all of your files. It is important to note that a Cloud PC restart can be initiated by a user as well as Windows 365 administrators.

You must exercise caution when enabling the Cloud PC reset option for Windows 365 users. This is because performing a Cloud PC reset will result in the loss of apps and configuration settings. Unless the user is made aware of this option, the Cloud PC reset shouldn’t be enabled.


What happens during the Cloud PC Reset?


If you have enabled the Cloud PC reset option for users, it is essential to understand the background process that occurs during the Windows 365 Cloud PC reset.


The following activities occur upon resetting your Cloud PC:


  1. Windows will be reinstalled
  2. All your personal files will be removed
  3. All the changes made to the Settings are deleted
  4. All the installed apps from Microsoft Apps (not the default ones) will be deleted
  5. Restore points created for the Cloud PC will be deleted.


If you look at the above operations, resetting a Cloud PC is similar to reinstalling the operating system. As a result, users should be aware of what the Windows 365 Cloud PC reset option does and when to use it.


Enable Cloud PC Reset Option for Windows 365 Users


Intune admins can enable the Cloud PC reset option for users in the Windows 365 User Settings. Let’s go through the steps to turn on the Cloud PC reset option for Windows 365 users.


  • Sign in to the Microsoft Intune admin center.
  • Select Devices > Windows 365 > User Settings.

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On the User Settings tab, to add a new setting, select +Add.


  1. Name: Specify a name for the user setting, for example, Enable Cloud PC Reset for Windows 365 users.
  2. Enable Local Admin: Enable this option to provide local admin rights for Windows 365 users on their Cloud PCs. For more information, refer to the guide on how to grant local admin access to a user on a cloud PC.
  3. Enable Users to reset their Cloud PCs: Enabling this setting allows targeted users to reprovision their Cloud PC from within the Windows 365 app and web app.
  4. Point-in-time restore service: Enable this option to restore a user’s Cloud PC to a backup made at a specific point in time.


Configure the settings as shown in the below screenshot and click Next.

On the Assignments tab, click on Add groups and select the Azure AD group/Entra ID Group containing users for whom you want to enable the Windows 365 Cloud PC reset option. Click Next.

The Review + Create tab shows all the settings you’ve configured for Cloud PC users. To create the user setting, select Create. The policy will now apply to the selected user groups, and Windows 365 Users will now have the ability to reset their Cloud PCs.

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