3 Proven Ways to Collect Intune logs from macOS devices

 In this article, we will demonstrate multiple methods to collect Intune logs from macOS devices. You can collect Intune diagnostic logs from macOS devices and send them to Microsoft for troubleshooting, or you can save a report locally on the device.

Whether you are using Configuration Manager or Intune, the first thing you will need if you are having trouble with app or script deployment is logs. Like Configuration Manager, you can also collect Intune logs from macOS devices and refer to them during troubleshooting. See how to collect logs on Windows clients using SCCM.

In our earlier article, we showed you how to collect Intune Logs from Windows devices. Even on Windows devices, you can use different methods to gather diagnostic logs. These are extremely helpful for troubleshooting issues related to Intune, particularly on remote devices.

There are three main Intune log files required for investigating sync and deployment problems with macOS devices.


  • CompanyPortal.log
  • IntuneMDMDaemon.log
  • IntuneMDMAgent.log

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You can use multiple methods described in this article to gather the above Intune logs on macOS devices.


When do you collect diagnostic logs on macOS devices?


Collecting Intune-related diagnostic logs on macOS devices is extremely useful in the situations listed below.


  • The diagnostic logs are helpful for troubleshooting issues related to device enrollment. Only diagnostic logs can reveal the cause of a macOS device’s failure to enroll in Intune.
  • After enrolling macOS devices in Intune, the device may fail to check in with Intune and download the policies in some cases. In this case, the first step in troubleshooting is to collect and examine the macOS device diagnostic logs.
  • When you use a shell script on macOS devices in Intune, the script deployment may fail to apply on the remote macOS devices. The diagnostic logs collected from macOS devices aid in troubleshooting failure issues.


Apart from the reasons listed above, any deployments that fail on macOS devices necessitate an examination of the diagnostic logs. When you log a support case for Microsoft Intune, the support engineer will request for macOS device diagnostic logs. As a result, you must be aware of the correct procedure for collecting Intune diagnostic logs from a macOS device.


Requirements for log collection on macOS devices


The following items are required to collect Intune logs from macOS devices:


  • The macOS devices must be enrolled into Intune before you can collect the diagnostic logs.
  • The remote macOS device must be online if you are attempting to collect the logs from Intune admin center.
  • To troubleshoot macOS shell script policies using log collection, you must specify the full, absolute log file path.
  • File paths must be separated using only a semicolon (;).
  • The maximum log collection size to upload is 60 MB (compressed) or 25 files, whichever occurs first.
  • File types that are allowed for log collection include the following extensions: .log, .zip, .gz, .tar, .txt, .xml, .crash, .rtf

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Methods to Collect Intune logs from MacOS devices


In this article, we will demonstrate three different approaches to collecting Intune diagnostic logs from macOS devices.


  1. Collect logs from the Company Portal on macOS device
  2. Manually gather Intune MDM Agent logs on macOS device
  3. Collect macOS device diagnostic logs from Intune admin center


Method 1: Collect Intune logs from Company Portal on macOS device


One of the easiest ways to collect logs from macOS devices is using the company portal app. Microsoft uses the Company Portal-specific diagnostics to learn from and improve upon future products. First, try to reproduce the problem so that you receive the error message again. Then select Report to immediately upload and share the macOS device diagnostic logs.

If you encounter any issues with the Company Portal app on your macOS device, you can generate logs and send them to Microsoft Company Portal developers. You can report an issue or error that occurs in the Intune Company Portal app for macOS. The activities of the company portal are recorded in a separate file called companyportal.log.

The company portal app on macOS device lets you gather logs for troubleshooting issues. When you attempt to export Intune logs through macOS company portal, there are two options presented.


  • Send Diagnostic Report: Selecting this option will share the diagnostic report generated by company portal directly with Microsoft.
  • Save Diagnostic Report: Choose this option to first replicate the issue, and then right away choose Send diagnostic report to send the diagnostic report to Microsoft.


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